Success stories

Financial Superintendence of Colombia - Classification in ML

We develop and deploy on GCP infrastructure a Machine Learning model for the classification of complaints according to the recognition of text patterns within unstructured information filed by the financial consumer.

Challenge

Guarantee the efficiency and reliability in the automation of a process that eliminates manual intervention compared to the daily management of complaints filed, within a workflow focused on the one-to-one review of documents, and where the data of a message from From an email and its attachments, they are extracted, indexed and classified by type of reason, channel and product.

Solution

Google's AI Platform made it easy for our developers, scientists and data engineers, to implement a solution with great processing capacity on GPUs and based on an ML model for the classification of complaints through instances with Python, Jupyter Notebooks and the use of Vision OCR API for keyword search within documents.

The results

Intelligent and reliable processing solution for the classification of filed complaints, without servers, cost-effective and highly scalable, ensuring the extraction of data contained in large amounts of unstructured documents, eliminating the manual classification process, maintaining data privacy, boosting productivity and reducing response times.

The SFC found a system with advanced analytical capabilities for effective management, beyond what is available today in on-premises solutions facilities, providing the reliability, efficiency, security and scalability required to meet the requirements of the business of mission critical at a lower cost.

About the Financial Superintendency of Colombia

The objective of the Colombian Financial Superintendency is to supervise the Colombian financial system in order to preserve its stability, security and trust, as well as to promote, organize and develop the Colombian stock market and the protection of investors, savers and policyholders.

Industry: Financial services.
Location: Colombia.

About the partner
Servinformacion SA

We are a data company, leaders in the development of solutions that organize and enrich the information of our clients.

Products:
Google Cloud Platform
Professional Services

About the partner
Servinformacion SA

We are a data company, leaders in the development of solutions that organize and enrich the information of our clients.

Products:
Google Cloud Platform
Professional Services

*All rights reserved. This publication is for commercial, informational and illustrative purposes. The content on this portal has the sole purpose of highlighting the success stories developed, implemented, managed and supported by SERVINFORMACIÓN. On the occasion of contracts, purchase orders and other legal instruments entered into with the aforementioned companies. The information published is exclusively intended to describe the contracted service, respecting the commitments of confidentiality, non-disclosure and use of the brand. SERVINFORMACIÓN under no circumstances reveals information of a confidential, sensitive or reserved nature according to the contracted service and in accordance with the regulatory framework of Law 1581 of 2012, Decree 1377 of 2013, and other regulations that regulate the protection of personal data in Colombia. This publication is supported in part by the framework of Law 1150 of 2007, Decree 19 of 2012 and Decree 1082 of 2015 rules that regulate Public Procurement in Colombia and the right of companies to register and publish the experience in a Unique Registry of Proponents (RUP) with the intention of presenting themselves as proponents in the different modalities of public procurement. SERVINFORMACIÓN when publishing the names of the entities and companies using the logo, text and photographs, it should NOT be interpreted that between SERVINFORMACION and the entities there is a de facto partnership, consortium, joint venture, association, shareholding, or joint venture. The logo and brand was taken from the main page of the Entity, without any alteration and for illustrative purposes and for reference only. The only relationship that exists or existed between the entity and company mentioned was the provision of a service. If you consider that we are violating your rights with any publication (text, photography or use of logo), please contact us at the email: servinformacion@servinformacion.com and this publication will be expanded, supported or corrected.

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