{"id":17442,"date":"2026-08-28T18:34:55","date_gmt":"2026-08-28T23:34:55","guid":{"rendered":"https:\/\/servinformacion.com\/?page_id=17442"},"modified":"2026-08-28T18:43:01","modified_gmt":"2026-08-28T23:43:01","slug":"buzon-pqrs-seguimiento-de-proyectos","status":"publish","type":"page","link":"https:\/\/servinformacion.com\/en\/buzon-pqrs-seguimiento-de-proyectos\/","title":{"rendered":"Buz\u00f3n PQRS \u2013 Seguimiento de Proyectos"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:48px;--awb-padding-bottom:60px;--awb-padding-top-medium:0px;--awb-padding-bottom-medium:0px;--awb-padding-top-small:12px;--awb-padding-bottom-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:11.52%;--awb-width-medium:83.333333333333%;--awb-spacing-right-medium:6.912%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:6.912%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-margin-top:8%;--awb-margin-bottom:8%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1001\" height=\"1401\" alt=\"contact\" title=\"Contact\" src=\"https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34.png\" class=\"img-responsive wp-image-4597\" srcset=\"https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34-200x280.png 200w, https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34-400x560.png 400w, https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34-600x840.png 600w, https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34-800x1120.png 800w, https:\/\/servinformacion.com\/wp-content\/uploads\/2021\/03\/Sin-titulo-1-34.png 1001w\" sizes=\"(max-width: 480px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:11.52%;--awb-width-medium:83.333333333333%;--awb-spacing-right-medium:6.912%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:6.912%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.1;\"><h3 style=\"text-align: left;\">Buz\u00f3n PQRS \u2013 Seguimiento de Proyectos Servinformaci\u00f3n<\/h3><\/h2><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:left;\"><p>Este espacio nos permite conocer tus peticiones, quejas, reclamos, sugerencias o felicitaciones durante la ejecuci\u00f3n de tu proyecto con Servinformaci\u00f3n (Informaci\u00f3n Localizada S.A.S.). Tu retroalimentaci\u00f3n es fundamental para garantizar la calidad de nuestro servicio y ser\u00e1 atendida por nuestro equipo de PMO conforme a nuestro Sistema de Gesti\u00f3n Integral (SGI).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0%;--awb-padding-bottom:0%;--awb-padding-top-medium:10px;--awb-padding-bottom-medium:24px;--awb-padding-top-small:0px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:40px;--awb-padding-bottom:40px;--awb-padding-left:40px;--awb-padding-top-medium:20px;--awb-padding-right-medium:20px;--awb-padding-bottom-medium:30px;--awb-padding-left-medium:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 12px 32px -10px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.05);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-filter:opacity(93%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:opacity(100%);--awb-width-large:100%;--awb-margin-top-large:2%;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:2%;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.1;\"><h3>\u00a1Queremos escucharte!<\/h3><\/h2><\/div><div class=\"fusion-menu-anchor Contacto\" id=\"Contacto\"><\/div><div class=\"forminator-ui forminator-custom-form forminator-custom-form-17434 forminator-design--material  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-17434\" data-uid=\"6a922f8d1ca5d\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-17434\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-17434 forminator-design--material  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"17434\"\n\t\t\t\tenctype=\"multipart\/form-data\" data-color-option=\"theme\" data-design=\"material\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a922f8d1ca5d\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><h3>Identificaci\u00f3n<\/h3>\n  <p style=\"font-size: 13px;color: #666\">Estos datos nos permiten ubicar tu proyecto y contactarte para dar respuesta.<\/p><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a922f8d1ca5d\" id=\"forminator-field-name-1_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es tu nombre completo?<\/label><span id=\"forminator-field-name-1_6a922f8d1ca5d-description\" class=\"forminator-description\">Nombres y apellidos completos.<\/span><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a922f8d1ca5d\" class=\"forminator-input forminator-name--field\" aria-required=\"false\" autocomplete=\"name\" aria-describedby=\"forminator-field-name-1_6a922f8d1ca5d-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a922f8d1ca5d\" id=\"forminator-field-email-1_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es tu correo electr\u00f3nico?<\/label><span id=\"forminator-field-email-1_6a922f8d1ca5d-description\" class=\"forminator-description\">A este correo enviaremos la confirmaci\u00f3n y respuesta a tu solicitud.<\/span><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a922f8d1ca5d\" class=\"forminator-input forminator-email--field\" data-required=\"\" aria-required=\"false\" autocomplete=\"email\" aria-describedby=\"forminator-field-email-1_6a922f8d1ca5d-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a922f8d1ca5d\" id=\"forminator-field-phone-1_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es tu n\u00famero de tel\u00e9fono de contacto?<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a922f8d1ca5d\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a922f8d1ca5d\" id=\"forminator-field-text-1_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es el nombre de tu empresa o entidad?<\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_6a922f8d1ca5d\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a922f8d1ca5d\" id=\"forminator-field-text-3_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es el n\u00famero de Orden de Trabajo (OT) o el nombre del proyecto al que hace referencia tu solicitud?<\/label><span id=\"forminator-field-text-3_6a922f8d1ca5d-description\" class=\"forminator-description\">Si no conoces el n\u00famero de OT, indica el nombre con el que identificas el proyecto.<\/span><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"\" id=\"forminator-field-text-3_6a922f8d1ca5d\" class=\"forminator-input forminator-name--field\" data-required=\"\" aria-describedby=\"forminator-field-text-3_6a922f8d1ca5d-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_6a922f8d1ca5d\" id=\"forminator-field-text-4_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfConoces el nombre del Gerente de Proyecto asignado?<\/label><span id=\"forminator-field-text-4_6a922f8d1ca5d-description\" class=\"forminator-description\">Opcional. Nos ayuda a agilizar la atenci\u00f3n de tu solicitud.<\/span><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"\" id=\"forminator-field-text-4_6a922f8d1ca5d\" class=\"forminator-input forminator-name--field\" data-required=\"\" aria-describedby=\"forminator-field-text-4_6a922f8d1ca5d-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a922f8d1ca5d\" id=\"forminator-field-text-2_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfCu\u00e1l es tu cargo?<\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_6a922f8d1ca5d\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-form-17434__field--select-1_6a922f8d1ca5d\" id=\"forminator-form-17434__field--select-1_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfQu\u00e9 tipo de solicitud deseas radicar?<\/label><span id=\"forminator-form-17434__field--select-1_6a922f8d1ca5d-description\" class=\"forminator-description\">Petici\u00f3n = solicitud de informaci\u00f3n o acci\u00f3n; Queja = malestar por un servicio o actuaci\u00f3n; Reclamo = exigencia relacionada con un incumplimiento; Sugerencia = propuesta de mejora; Felicitaci\u00f3n = reconocimiento positivo.<\/span><select  id=\"forminator-form-17434__field--select-1_6a922f8d1ca5d\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"\" data-search=\"false\" data-search-placeholder=\"\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-17434__field--select-1_6a922f8d1ca5d-label\" aria-describedby=\"forminator-form-17434__field--select-1_6a922f8d1ca5d-description\"><option value=\"one\"  data-calculation=\"0\">Petici\u00f3n<\/option><option value=\"two\"  data-calculation=\"0\">Queja o Reclamo<\/option><option value=\"Sugerencia\"  data-calculation=\"0\">Sugerencia<\/option><option value=\"Felicitaci\u00f3n\"  data-calculation=\"0\">Felicitaci\u00f3n<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a922f8d1ca5d\" id=\"forminator-field-textarea-1_6a922f8d1ca5d-label\" class=\"forminator-label\">Texto<\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a922f8d1ca5d\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-1\" class=\"forminator-field-date forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-picker_6a922f8d1ca5d\" id=\"forminator-field-date-1-picker_6a922f8d1ca5d-label\" class=\"forminator-label\">\u00bfEn qu\u00e9 fecha ocurri\u00f3 el hecho?<\/label><div class=\"forminator-input-with-icon\"><span class=\"forminator-icon-calendar\" aria-hidden=\"true\"><\/span><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-1\" value=\"\" placeholder=\"Elegir fecha\" id=\"forminator-field-date-1-picker_6a922f8d1ca5d\" class=\"forminator-input forminator-datepicker\" data-required=\"\" data-format=\"mm\/dd\/yy\" data-restrict-type=\"\" data-restrict=\"\" data-start-year=\"1926\" data-end-year=\"2126\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"\" data-end-date=\"\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-1\" class=\"forminator-field-upload forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-upload-1_6a922f8d1ca5d\" id=\"forminator-field-upload-1_6a922f8d1ca5d-label\" class=\"forminator-label\">Si cuentas con evidencia, adj\u00fantala aqu\u00ed.<\/label><span id=\"forminator-field-upload-1_6a922f8d1ca5d-description\" class=\"forminator-description\">Puedes adjuntar capturas de pantalla, correos, documentos u otro soporte relevante.<\/span><div class=\"forminator-file-upload\" data-element=\"upload-1_6a922f8d1ca5d\" aria-describedby=\"forminator-field-upload-1_6a922f8d1ca5d-description\"><input type=\"file\" name=\"upload-1\" id=\"forminator-field-upload-1_6a922f8d1ca5d\" class=\"forminator-input-file\" 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tabindex=\"-1\"><button id=\"forminator-field-upload-1_6a922f8d1ca5d_button\" class=\"forminator-button forminator-button-upload\" data-id=\"forminator-field-upload-1_6a922f8d1ca5d\">Choose File<\/button><span data-empty-text=\"No file chosen\">No file chosen<\/span><button class=\"forminator-button-delete\" style=\"display: none;\"><i class=\"forminator-icon-close\" aria-hidden=\"true\"><\/i><span class=\"forminator-screen-reader-only\">Delete uploaded file<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-2\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-2\"><label class=\"forminator-label\">HTML<\/label><h3>Detalle de tu petici\u00f3n<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label 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