Financial Superintendence of Colombia

Classification in ML
We develop and deploy on GCP infrastructure a Machine Learning model for the classification of complaints according to the recognition of text patterns within unstructured information filed by the financial consumer.
Challenge
Guarantee the efficiency and reliability in the automation of a process that eliminates manual intervention compared to the daily management of complaints filed, within a workflow focused on the one-to-one review of documents, and where the data of a message from From an email and its attachments, they are extracted, indexed and classified by type of reason, channel and product.
Solution
Google's AI Platform made it easy for our developers, scientists and data engineers, to implement a solution with great processing capacity on GPUs and based on an ML model for the classification of complaints through instances with Python, Jupyter Notebooks and the use of Vision OCR API for keyword search within documents.
The results
Intelligent and reliable processing solution for the classification of filed complaints, without servers, cost-effective and highly scalable, ensuring the extraction of data contained in large amounts of unstructured documents, eliminating the manual classification process, maintaining data privacy, boosting productivity and reducing response times.
The CFS found a system with advanced analytics capabilities for effective management, beyond what is currently available in on-premises solutions, providing the reliability, efficiency, security, and scalability required to meet mission-critical business requirements at a lower cost.
About the Financial Superintendency of Colombia
The objective of the Colombian Financial Superintendency is to supervise the Colombian financial system in order to preserve its stability, security and trust, as well as to promote, organize and develop the Colombian stock market and the protection of investors, savers and policyholders.
Industry: Financial services.
Location: Colombia.
About the partner
Servinformacion SA
Servinformacion SA
We are a data company, leaders in the development of solutions that organize and enrich the information of our clients.
Products:
Google Cloud Platform
Professional Services
About the partner
Servinformacion SA
Servinformacion SA
We are a data company, leaders in the development of solutions that organize and enrich the information of our clients.
Products:
Google Cloud Platform
Professional Services
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